Job Details

The ISG Customer Service Liaison is responsible for connecting, forwarding requests, and assisting clients whose primary service is completed by a carrier service center. They are the person responsible for connecting our clients with the service centers for quick, friendly and immediate assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES - Forward all written and verbal request to the service center for the following:Billing questions, change requests, ID cards, certificates of insurance, binders and cancellation forms, policies, coverage questions, audit disputes. Reviews for accuracy change received or downloaded into the agency management system. Participates in the renewal preparation being sure that all accounts are renewed by the carrier. Sends all updates from the client to the carrier for processing. Provides quality customer service to clients, team members, and carriers. Communicates with company personnel regarding the clients needs and/or issues. Maintains an accurate suspe...Customer Service, Insurance, Solutions, Liaison, Solution, Service, Retail