Job Details

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

As a Customer Support Specialist, the primary responsibilities include processing orders and quotations promptly, as well as addressing customer inquiries both internally and externally. Developing and maintaining strong working relationships with customers is key.

Key Job Responsibilities

• Process customer sales orders, expedite and follow up.
• Provide customer quotes, pricing and lead times etc.
• Perform daily cycle counts.
• Receive and put away parts.
• Pull parts for service jobs.
• Release and ship orders as necessary.
• Read/interpret parts manuals and drawings.
• Process customer credits and cores as necessary.
• Unload and load freight trucks. Inspect freight for damage.
• Operate manual power hoists, dollies, lifts and forklifts.
• Open order reports and expediting. Track orders and shipments.
• Attend and participate in weekly department safety meetings.
• Review and approve freight bills.
• Review inventory to set min/max for proper order functions.
• Assist with purchasing functions.
• Customer site visits.

Qualifications/Requirements

• 2 years experience
• Ability to read/interpret hard copy and electric parts manuals including Link One and VIP.
• Knowledge and use of Computer and Microsoft Applications.
• CDK knowledge is preferred but not required.
• Understanding / knowledge of entire Material Management functions.
• Ability to follow safety policies and expectations.
• Strong working knowledge of company processes and procedures.
• Excellent verbal and electronic communication skills.

Additional Information

• Paid vacation
• Paid sick time
• Paid holidays
• Comprehensive benefit package
• Generous 401k plan

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.